(011)-3341-1016

hello@immaserilaris.com

Residensi Gombak, Jalan Gombak, Taman Setapak, 53000 Kuala Lumpur

FAQs

General Question

ImmaSeriLaris MY is an online beauty shop – a beauty collection, – whose mission is to bring gorgeousness straight to you by offering your favourite beauty products from across Asia. There are thousands of people who choose to buy their skincare and beauty products online, but what makes us different? Our aim is to make your shopping experience simple and affordable, with the best range of brands available. ImmaSeriLaris is where you discover beauty products offered at shocking prices and share your beauty tips with friends.

We are certified partners and distributors of the brands we carry so you’ll only get 100% Authentic products delivered to you. As we are an online beauty store with no physical shops and overheads, you know we are passing great savings on to you, ensuring that you are offered only the best value in the comfort of your home!

Please check in “Order”. After your order is shipped, your order status will be changed from “In Process” to “Posted”. Not to worry, you will be notified via email with a courier company tracking number attached.

Prior to placing your order, you will be able to view the contents and total amount in your shopping cart. Once the order number is generated, any amendments to your order will no longer be possible. We would like to remind you to review your order carefully before submitting your payment.

Prior to placing your order, you will be able to view the contents and total amount in your shopping cart. Once the order number is generated, any amendments to your order will no longer be possible. We would like to remind you to review your order carefully before submitting your payment.

  • We does not guarantee the availability of all items in each order until payment is completed successfully. Item availability is also subject to cases of overbuying.
  • We will cancel and refund the item amount (pro-rated if any voucher used) to the user balance or bank account (upon request)

We reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries, kindly contact our Customer Service via hello@immaserilaris.com.

We accepts payments in Ringgit Malaysia (RM/MYR) only. We are supported by Billplz, the leading Southeast Asia payment gateway. Billplz provides extensive payment options, such as Visa/Master card, FPX Online Banking & Paypal.

Send us an email at hello@immaserilaris.com with the below details. Our friendly customer service team will guide you through the simple steps. 

Here’s a quick & simple guide of steps from sign up to make payment.

  1. Register an account as a user at https://www.immaserilaris.com/shop/
  2. Shopping 
  3. Add the desire item(s) into cart
  4. Check the cart item quantity
  5. Fill up shipping information or Add new address.
  6. Choose for courier service providers
  7. Select the payment method
  8. Apply if ANY promotion/voucher code OR balance
  9. Proceed to Check out
  10. Order is created with Order ID provided
  11. Make payment

Yes. All free samples are supplied by our agents or stockist, we will giving to our customer free sample while stock last .

We want your experience with us to be worry-free

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